Shipping policy

Shipping Policy

Thank you for shopping with Evie Cait ♡ We carefully pack every order from our small business in Perth, Western Australia.

Processing Times

Orders are generally packed and dispatched within 2–4 business days.

As some Evie Cait items are handmade or made to order, including selected T-shirts, these products may require a little extra time to prepare. If your order is expected to take longer, we will contact you.

Business days do not include weekends or public holidays.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated and displayed at checkout based on your order and selected delivery method.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that delivery times provided by the shipping carrier are estimates and may vary depending on your location, public holidays, peak periods and circumstances outside of our control.

Local Pickup

Where local pickup is available, this option will appear at checkout.

Please wait until you receive confirmation that your order is ready before collecting your purchase.

Incorrect Shipping Addresses

Please check that your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before dispatch; however, once an order has been shipped, we may be unable to redirect it.

Evie Cait cannot be responsible for orders delivered to an incorrectly entered address.

Lost, Delayed or Damaged Parcels

Once your parcel has been handed to the delivery carrier, delivery delays can occasionally occur that are outside of our control.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we will assist where we can.

If your parcel arrives damaged, please contact us as soon as possible and include photographs of the parcel and damaged item so we can help resolve the issue.

Combining Orders

If you place multiple orders before they have been dispatched, please contact us. Where possible, we may be able to combine the orders into one parcel.

Questions?

If you have any questions about your order or shipping, please contact Evie Cait through our website or social media and we’ll be happy to help.

Thank you for supporting our little Perth business. ♡